How PTC Auto reduced support operations cost by 40% while improving customer service.

PTC Auto supports customers in seven languages across a catalog of over 250,000 products, where fitment and compatibility questions can make or break a sale. ConnectAI powers engagement, service, and support across their website, social media, and business phone with answers grounded in live catalog context, while human-in-the-loop escalation routes edge cases to the right agent with full conversation history. The result is faster service, stronger buying confidence, and a 40% reduction in support operations cost.