Every conversation counts
AI agents that complete the work, not just the conversation
ConnectAI builds AI conversation agents for sales, support, and operations. They work across chat, voice, and social, and finish the task instead of just answering questions.
How it works
Context in. Reasoning. Action out.
Intelligent behaviour for every conversation. Your customers and audience don't just want a nice chat, they want action.
Context
Reasoning
Decides the best next step
Intent classification, business rules,
confidence scoring, guardrails
Action
Solutions
Agents that act. Operations that scale.
Four core products, one intelligent platform.
Digital Chat Agents
AI-powered conversations built on reasoning that understand context, with personal recommendations, bookings, orders, and action insights.
Omnichannel & Voice
Consistent experiences across chat, email, phone, and social, with unique conversation journeys and interactive components.
Knowledge Assistants
Grounded answers from your policies, specs, and internal documentation that are cited, accurate, and ready to use.
Human in the Loop
Human handoffs with full conversation context for exception-based cases, customer-requested transfers, and direct routing to your service team.
One platform
Every channel, every system, one AI layer.
Connect every channel and every core system into one decision layer that answers, acts, and syncs updates in real time.
Customer experience
Always-on, AI-powered service across any channel, in one platform. One unified customer service layer that stays true to your offer and service.
AI at scale
Orchestration
Orchestrate channels, tools, and systems so service and operations run as one. When a human is needed, hand off with full context, history, and actions already taken.
Industries
Built for the way your customers buy, book and get service from your business.
Where conversations drive revenue and retention.
E-Commerce
From product discovery to post-purchase support, with agents that sell, service, and retain.
Travel
Inspiration, booking changes, and service recovery, handled in real time.
Recruitment
Candidate engagement, screening, and ATS synchronisation, automated end to end.
Business Services
Lead capture, audience engagement, and client support, at scale.
Automotive
Built for parts enquiries, servicing requests, and rental support, with customer service that runs in real time across channels.
Custom Solutions
Purpose-built around your operation, from knowledge service and lead capture to internal operations, automated workflows, and more.
Integrations
Connects to the tools you already use
Sync your commerce platform, CRM, helpdesk, ATS, and any standard or custom system.
E-Commerce
- Shopify
- WooCommerce
- Magento
- BigCommerce
- PrestaShop
CRM
- Salesforce
- HubSpot
- Pipedrive
- Zoho CRM
- Microsoft Dynamics
ERP
- SAP
- Oracle
- Odoo
- Microsoft Dynamics 365
- Exact Online
ATS & Recruitment
- Bullhorn
- Carerix
- Lever
- Workday
- Recruitee
How PTC Auto reduced support operations cost by 40% while improving customer service.
PTC Auto supports customers in seven languages across a catalog of over 250,000 products, where fitment and compatibility questions can make or break a sale. ConnectAI powers customer engagement, service, and support across their website, social media, and business phone with catalog-grounded answers, while human-in-the-loop escalation routes edge cases to the right person with full context.
